Administrative Assistant Certificate
Total Program Credits: 17
(formerly Office Assistant Certificate)
Students that pursue the Administrative Assistant Certificate program will be prepared to begin entry-level office positions. Students learn the skills and knowledge in office procedure and word processing, customer service and records management.
Program Learning Outcomes
Upon successful completion of the Administrative Assistant Certificate program, the graduate will be able to:
- demonstrate proficient keyboarding skills;
- demonstrate proficient and business appropriate written and verbal communication skills;
- identify business accounting department practices;
- assess current business practices and trends; and
- summarize the different roles of customer service.
(Fall 2021)
Placement Measures
Program Map for Students
| BUS 103 ◊ Keyboarding Technique | Core Course | 1 |
| BUS 104 ◊ # Keyboarding Speed & Accuracy | Core Course | 1 |
| BUS 107 ◊ Microsoft Office in Business Applications | Core Course | 3 |
| BUS 188 ◊ Business Writing | Core Course | 3 |
| Total Semester Credits: | 8 |
Meet with your Academic Advisor to create an academic plan.
Explore stackable certificate(s)/degree(s) |
Note: BUS 103◊, BUS 104◊: any student who can type 25 words per minute, on a three-minute timing, with five errors or fewer, using proper touch-typing technique may take a proficiency test for BUS 103◊.
| BUS 102 ◊ Small Business Accounting | Core Course | 3 |
| BUS 171 ◊ Introduction to Customer Service | Core Course | 3 |
| CIS 161 ◊ # Microsoft Excel II | Core Course | 3 |
| Total Semester Credits: | 9 |
Meet with your Academic Advisor to finalize your academic plan for graduation and register for stackable certificate/degree (option).
Submit graduation petition by deadline (check for the specific date in catalog or syllabus.) |
See BUS course descriptions.
Chairperson: Dr. William M. Griffin, Ext. 3579
KEY
(AAS/CERT) |
| General Education |
Communications, Fine Arts, Humanities, Life Science, Mathematics, Physical Science, Social and Behavioral Science (see individual degree requirements). |
| Core Course |
Course(s) listed in a semester the student is required to take. |
| Program Elective |
Course(s) that faculty recommend and are listed in the ‘Program Electives’ section (if any) for this program. |
If intending to transfer, choose courses accepted by your transfer institution. |
| General Elective |
Course(s) chosen by the student, if needed, above and beyond core courses and program electives (if any), to complete the Program Total Credits. |
| ◊ symbol |
This course is articulated. (course transfers to 3 or more Illinois State schools, as an elective or equal course-to-course) |
| # symbol |
This course has a prerequisite. (course(s) student takes prior to taking this course) |